We are excited to invite passionate hospitality professionals to join the Front Office team at Oaks Cypress Lakes Resort, located in the heart of the Hunter Valley.With multiple full-time opportunities available, this is your chance to grow your career within a stunning resort environment that values exceptional guest service, teamwork, and professional development.About the RolesAs part of our Front Office team, you will be the first point of contact for our guests, creating memorable experiences from arrival through to departure. Opportunities are available across Guest Service Agent, Night Guest Service Agent, and Front Office Supervisor positions.Depending on your level of experience, responsibilities may include:Delivering exceptional customer service and creating a welcoming guest experienceManaging guest check-ins, check-outs, reservations, and general enquiriesHandling guest requests and resolving concerns in a professional and timely mannerProcessing payments and maintaining accurate guest recordsSupporting the daily operation of the Front Office to ensure a seamless guest experienceCompleting end-of-day procedures, overnight auditing, and maintaining the safety and security of the property during night shifts (Night Guest Service Agent positions)Leading, coaching, and supporting the Front Office team to deliver service excellence (Front Office Supervisor positions)Ensuring brand standards and operational procedures are consistently maintained
